Refunds & Returns

We want you to be happy with your Shiny Sauce.

If something isn’t right with your order, please get in touch. We’ll always do our best to put things right quickly and fairly.

Changed Your Mind?

If you’ve purchased from us online, you have the right to change your mind.

Please contact us within 14 days of receiving your order to let us know that you’d like to return it. You’ll then have a further 14 days to send the product back to us.

Returned products should be kept in good condition and securely packaged for their journey back to us.

Unless the product is faulty, damaged or incorrect, you are responsible for the cost of returning it to us. We recommend using a tracked service and keeping your proof of postage. UK guidance allows the customer to bear return costs provided this is made clear to them in advance.

Refunds

Once we’ve received your return, we’ll process your refund as quickly as possible and no later than 14 days after receiving the goods back.

Your refund will include the price paid for the returned products and, where applicable, the cost of our standard delivery service. If you chose a more expensive delivery option, we’re only required to refund the equivalent standard delivery charge.

Refunds will normally be made using the same payment method used for your original purchase.

If a returned product has been handled or used beyond what would reasonably be necessary to inspect it, we may reduce the refund to reflect any reduction in its value.

Damaged, Faulty or Incorrect Products

Something gone wrong? We’ll get it sorted.

If your Shiny Sauce arrives damaged, faulty, isn’t as described, or we’ve sent you the wrong product, please contact us as soon as possible.

Where appropriate, we’ll arrange a replacement or refund and cover reasonable return costs.

Nothing in this policy affects your statutory rights. Under UK consumer law, goods must be as described, of satisfactory quality and fit for purpose.

Returning Your Order

If you’d like to return an item, please contact us first at:

hello@shinysauce.co.uk

Please include your name, order number, the product you’d like to return and the reason for the return. If an item has arrived damaged or faulty, please include photographs where possible.

We’ll then provide you with the appropriate return instructions and return address.

For change-of-mind returns, please contact us within 14 days of receiving your order. You’ll then have a further 14 days to return the goods. This reflects the UK rules for most online consumer purchases.

I’d also recommend putting hello@shinysauce.co.uk prominently on your Contact page and in the website footer. It makes the new brand feel much more established and reassures customers that there’s a real point of contact if something goes wrong.